SERVICES FOR ZOOS & AQUARIUMS

Ddac offers a complete suite of consulting services to fully support your needs across operational management, facility design, strategic planning, and implementation.

We provide comprehensive support across these critical areas:

● Optimized Service Delivery: We provide expert guidance on securing the necessary key stakeholders to guarantee the delivery of highly cost-effective operational services.

● Strategic Operating Plans: Crafting a complete, fully detailed, and financially costed operating plan developed specifically for the unique needs of your zoological facility.

● Procedure & Standards: Establishing and documenting all required operational processes, rigorous standards, and comprehensive procedures for both public (front-of-house) and support (back-of-house) functions.

● Manpower & Talent Sourcing: Offering specialized services for strategic manpower planning, expert professional talent sourcing, and the final selection of key personnel.

● Brand & Commercial Strategy: Strategic planning for brand development, along with associated strategies for marketing, public relations (PR), and essential business development.

● Ancillary Revenue Streams: Developing profitable strategies for retail, food and beverage (F&B), and all other non-attraction commercial activities.

● Start-Up Execution: Providing full execution and oversight of the finalized operating plan throughout the critical launch and start-up phase of your new facility.

● General Operations: Offering professional and reliable general operational management services for ongoing facility needs.

● Outsourced Management Support: Should you decide to outsource management, we actively assist in the identification, evaluation, negotiation, and appointment of the most suitable third-party operator.

● Performance & Revenue Review: Conducting in-depth efficiency reviews to isolate areas needing improvement, thereby optimizing internal processes and maximizing revenue potential for established attractions.

● Due Diligence & Valuation: Performing thorough assessment and due diligenceanalysis required for accurate business valuation and potential sale.

  Ddac provides complete veterinary services specifically designed for zoos and aquariums. Our team offers specialized advice and expertise in the following critical areas:

● Advisory and Consultation: Delivering expert veterinary advisory services tailored for consultation-based needs.

● Dedicated On-Site Staff: Supplying qualified, full-time veterinarians available through long-term contract agreements.

● Exotic Animal Medicine & Surgery:Providing expert management of specialized medical and surgical procedures for zoo and exotic animals.

● Cutting-Edge Dental Services: Offering dedicated and advanced dental care services for all animals.

● Disease Research & Pathology: Specialist services in pathology and dedicated research into zoo animal diseases.

● Assisted Reproductive Techniques: Providing expertise and technology for artificial reproduction methods in zoo animals.

● Clinical Facility Development: Comprehensive design and construction services for specialized zoo hospitals and medical clinics.

Our zoological specialists are highly proficient in delivering tailored services to institutions pursuing certification from these highly regarded international organizations. The AZA (Association of Zoos and Aquariums), WAZA (World Association of Zoos and Aquariums), and EAZA(European Association of Zoos and Aquaria) are globally esteemed authorities that endorse zoological facilities meeting their exacting criteria for animal welfare, conservation activities, and public education.

Attaining accreditation from these bodies is a clear sign of distinction, serving as tangible proof of a facility’s dedication to excellence in animal care, conservation programs, and educational outreach. It confirms that the facility either meets or surpasses the most rigorous benchmarks for animal well-being, public safety, and the quality of the visitor experience. Moreover, certification provides the public with strong confidence that the facility operates according to ethical and sustainable principles.

Our team of experts leverages decades of experience to successfully guide zoos and aquariums through the demanding process of meeting certification requirements.

We provide a full range of services to support facilities through every phase of the accreditation journey, including the initial application, comprehensive inspection and enhancement support, and crucial status renewal.

● Initial Application Guidance: We assist facilities in smoothly navigating the complex registration steps, ensuring all preliminary conditions are satisfied for accreditation review.

● Proactive Facility Inspections: We carry out thorough, pre-assessment inspectionsof your facility to pinpoint and address any areas needing refinement well before the official review commences.

● Enhancement and Modification Support: Our team helps facilities execute all necessary structural or procedural changes and upgrades required to fully comply with accreditation standards.

● Accreditation Renewal: We support facilities in maintaining compliance for necessary renewal applications, efficiently securing their continued accredited status without interruption.

Certification by AZA, WAZA, or EAZA generates significant positive outcomes, including improved animal welfare standards, deeper involvement in essential conservation work, offering high-impact educational experiences to guests, and a substantial boost to the institution's reputation and public confidence.

Ddac is fully committed to delivering the highest caliber of support to our clients, working hand-in-hand with each facility to successfully fulfill every requirement for achieving official accreditation.

Ddac provides a fully comprehensive suite of curatorial services, drawing on our expertise in zoological and aquarium attractions. These offerings are essential for the rigorous management and upkeep of your animal and fish habitats and exhibits. We guarantee that all vital mechanical systems and biological ecosystems operate both efficiently and reliably, thereby enhancing the overall quality of the visitor experience.

Our foundational services cover the complete lifecycle of managing animal exhibits:

● Selection: Providing expert guidance for choosing appropriate fish and animal specimens.

● Sourcing: Identifying and professionally sourcing all required livestock.

● Acquisition: Streamlining and facilitating the entire acquisition process.

● Logistics: Planning and flawlessly executing the secure transportation and delivery of all live exhibits.

● Acclimatization: Direct management of quarantine protocols and the successful acclimatization of newly arrived livestock.

Our consulting addresses every critical, specialized facet of curatorial operation:

● Regulatory Compliance: Assisting with the attainment of necessary CITES & TRACES permits for importing livestock.

● Quarantine Oversight: Consulting on and actively managing all quarantine procedures.

● Inventory Control: Managing and detailing the full inventory of necessary consumables.

● Technical Operations: Establishing essential diving regimes and ensuring the efficient performance of the facility's Life Support Systems (LSS).

To finalize our work, we partner with your team to establish detailed Standard Operating Procedures (SOPs) and work processes. These protocols are specifically developed to guarantee the smooth execution of all curatorial duties and are engineered to fulfill the demanding criteria required for achieving WAZA, EAZA, and ISO accreditations, if and when necessary.

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Drawing on years of experience in the Recreation and Amusement sector, we bring more than just a First-rate understanding of essential skills, abilities, and professional attitudes. We have also cultivated an extensive professional network that enables us to efficiently identify candidates who are the precise 'perfect fit' for specialized roles within the zoological industry.

Securing the optimal person for every vital position—someone who aligns with your company’s values and reliably surpasses your expectations—is among the most important investments you will make. We are here to validate and maximize the profitability of that investment.

● Workforce Strategy: Conducting manpower analysis and strategic planning as an integral component of your broader business blueprint.

● Defining Roles: Creating detailed Job Descriptions (JDs) and establishing Key Performance Indicators (KPIs)for all essential positions.

● Sourcing & Placement: Offering end-to-end services for candidate sourcing, interviewing, and final selection.

● Training & Development: Designing and delivering custom, specialized staff training packages tailored to your facility’s specific operational requirements.

● Staff Performance: Providing professional services for employee performance management and evaluation.

● Transitional Management: Offering professional interim management solutions to cover critical positions during periods of transition.

The Concept Design phase is absolutely essential for guaranteeing a successful project outcome. We engage collaboratively with your team to generate, refine, and clearly articulate the foundational vision, core concept, and strategic direction for your new build or facility upgrade.

We work to:

● Establish the Project Brief: Formalize a clear brief based on your concept vision, findings from the feasibility study, and defined project objectives. Utilizing these requirements, we manage and direct the subsequent concept design development and implementation.

● Pre-empt Risks: Ensure all technical and operational constraints are addressed during the early design stage. This actively minimizes the potential for unnecessary delays or financial overruns during execution.

● Operational Foresight: Our designs are distinct because they are always formulated with daily operations in mind, setting us apart from most conventional consulting firms.

Do you already have a design and require an unbiased Peer Review?

Ddac is equipped to perform a thorough, independent Peer Review. Serving as your dedicated Client Representative, we deliver crucial insights and critical analysis to either validate the design integrity or provide constructive, actionable recommendations for enhancing the underlying fundamentals of the concept, project brief, and associated designs.

Ddac has developed feasibility studies for some of the world’s most celebrated Family Entertainment Centers (FECs), including major zoos, aquariums, and animal-based attractions globally. We are uniquely positioned to deliver fully impartial feasibility studies and financial projections, or to expertly review and objectively confirm the validity of any existing studies.

We provide comprehensive analysis by partnering with you to:

● Market Assessment: Conduct a complete and exhaustive evaluation of your target market landscape.

● Project Potential: Accurately determine the overall viability and operational potential of your proposed project.

● In-Depth Metrics: Supply detailed analysis covering environmental impact, technical requirements, management structure, and all comprehensive financial metrics (cost and projected revenue).

Our integrated approach ensures clients gain a full understanding and can precisely evaluate the economic prospects and commercial hurdles associated with any venture. Based on projections for expected visitor traffic, exhibit plans, and investment parameters, we advise on optimal facility sizing and dimensions, supported by clear illustrative diagrams.

As a mandatory component of a full feasibility study (whether provided as a standalone service or part of a full-scale solution), we prioritize identifying and proposing essential primary and secondary revenue channels. This is done to optimize visitor expenditure and create strategic reciprocal marketing and sponsorship opportunities.

Once the commercial opportunity is rigorously confirmed via the feasibility study, we then collaborate with you to formulate detailed pre- and post-opening financial budgets and a robust Business Plan. This document clearly specifies the tactics and strategies needed to successfully launch the project, meet initial financial targets, and sustain both long-term business expansion and superior customer satisfaction.

The progression from initial concept to establishing a fully operational Family Entertainment Center (FEC) or zoological attraction is a uniquely complex undertaking. Ddac brings the direct experience of turning original visions into successful realities at some of the world's most distinguished attractions.

We work closely with you to fulfill your full range of specific needs, including the sourcing and recommendation of specialist suppliers for critical design, construction, and installation services. Furthermore, we can assume the essential role of your Client Representative and Advisor, ensuring that your commercial and operational interests are upheld and safeguarded throughout the entire project lifecycle.

Our specialist offerings manage every step of the project execution:

● Tender Management: Expert management of the complete bidding and tender process.

● Acquisition: Strategic sourcing and procurement of all necessary equipment and services.

● Contracts: Professional oversight of all contract negotiation and execution.

● Site Management: On-site management of all construction and installation activities.

● Final Handover: Full support for project implementation and successful delivery.

● Quality Assurance: Rigorous assessment and control procedures to guarantee adherence to quality standards.

● Performance Tracking: Active management of key performance indicators (KPIs) to monitor and ensure project success.

Our specialized consultancy services are available to offer expert advice and strategic guidance to established leisure and entertainment attractions. This is designed to ensure your organization is consistently reaching peak performance and efficiency across several key operational dimensions:

● Visitor Engagement: Analyzing visitor flow and interaction points to maximize the quality of the customer experience.

● Systems Optimization: Reviewing and optimizing the technical performance of all infrastructure and systems.

● Operational Integrity: Conducting a detailed assessment of all internal business processes and standard operating procedures.

● Animal Care Ethics: Reviewing curatorial effectiveness, including ethical audits of all procedures related to animal husbandry and welfare.

Following a detailed audit of your facility, we will deliver our comprehensive findings and recommendations, accompanied by clear, practical stepsfor immediate performance uplift. We provide necessary remedial training and collaborate with you to seamlessly integrate our conclusions into a refined Strategic Business Plan. This strategic partnership ensures your business adapts and evolves in all areas, guaranteeing continued growth and resilience against changing market dynamics.